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returns + exchanges.

BABYBEARSHOP would like you to be happy with your purchase. To return or exchange *your unused product*, please email returns@babybearshop.com within 14 days of receipt of your purchase to process it for return or exchange. We will gladly replace any damaged or defective item immediately or refund your original purchase price. We are unable to refund shipping charges. A 15% restocking fee will be withheld from the refund amount.

Merchandise cannot be returned or exchanged without a return authorization number (RMA). To obtain an RMA, please email returns@babybearshop.com.

Items that were not purchased directly from BABYBEARSHOP, LLC must be returned to the Seller from whom you purchased the items. 

Credits can only be issued to the original purchaser.  Once you receive your RMA number, ship the product back to BABYBEARSHOP (you pay the freight) with products packed securely.  The RMA number must appear on the outside of your box for our shipping department to process your return.  BABYBEARSHOP will replace the product (at our discretion) and ship it to you (we pay the freight) within two business days of initial processing of the RMA.

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